The support challenge
Great support shouldn't cost a fortune - or take a quarter to set up
Per-agent pricing that escalates
Enterprise helpdesks charge $50+ per agent every month, with AI bolted on as a costly add-on. Costs balloon as your team grows.
Shared, multi-tenant data
Your customer conversations sit in the same database as everyone else's - a problem for regulated industries and data-residency rules.
Weeks of setup
Standing up a branded helpdesk with AI, email, and chat properly can take weeks of integration work.
One branded helpdesk
Your brand, your domain, every channel
Web chat, email, and a self-service portal - all under your brand, on your own domain, from day one. No third-party names, no infrastructure to run.
- Live chat widget - one snippet to embed on your site.
- Connect your support inbox - IMAP + SMTP email tickets.
- Knowledge base upload - PDF, Word, CSV, answering in seconds.
- True white-label - your logo, colours, and domain.
AI-powered support
Answers from your knowledge, not a generic model
Your AI agents answer from your own documents and policies - grounded, on-brand replies, not generic chatbot guesses. Upload your knowledge base and your agents start answering within seconds, and you decide how confident they must be before handing off to your team.
What you get
Instant, grounded answers
Replies come from your own uploaded knowledge, not a generic model.
Confidence control
Set how sure your AI must be before answering or handing off - Strict, Balanced, or Lenient.
Live in minutes
Provisioned and ready fast, with no servers for you to run.
Fully managed
SSL, backups, scaling, and patching are all handled for you.
See it in action
Pricing
Compare plans
Every plan includes a dedicated, fully branded helpdesk on its own isolated instance, live chat, email-to-ticket, and AI answers grounded in your own knowledge base. The plans differ in how much you can run through it.
| Plan | Starter$199per month | Growth$399per month | Pro$799per month | EnterpriseCustomContact us |
|---|---|---|---|---|
| Channels |
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| Best for | A single support inbox and one brand, getting AI answers live quickly. | A growing team covering more than one brand or region. | High ticket volume across several brands, with a larger agent roster. | Custom volume, unlimited brands and agents, and bespoke terms. |
| AI responses | 2,000 AI responses/mo | 10,000 AI responses/mo | 40,000 AI responses/mo | Custom volume |
| AI agents | 2 agents | 8 agents | 16 agents | Unlimited agents |
| Support domains | 1 domain | 2 domains | 3 domains | Unlimited domains |
| Knowledge storage | 100 MB knowledge storage | 500 MB knowledge storage | 2 GB knowledge storage | Custom knowledge storage |
Live chat and email are available today. Channels marked * are coming soon and are not yet available on any plan.
Prices in USD per month. A 15-day free trial is available through AWS Marketplace.
Ready to launch your AI helpdesk?
Subscribe on AWS Marketplace and go live in minutes - your brand, your domain, your knowledge base.
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